Shipping policy

SHIPPING POLICY

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order has been processed, you will receive a shipping confirmation email with tracking information.

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location.

Estimated delivery times:

Canada: 3–7 business days
United States: 5–10 business days
International: 7–21 business days

⚠️ Delivery times are estimates and are not guaranteed.

Shipping Delays

Eterna Youth Glow is not responsible for delays caused by:

Shipping carriers
Customs processing
Weather conditions
Incorrect or incomplete addresses

Lost, Stolen, or Delayed Packages

Once your order has been shipped and marked as delivered by the carrier:

Eterna Youth Glow is not responsible for lost or stolen packages
Customers are responsible for contacting the shipping carrier to file a claim

We recommend shipping to a secure location to avoid delivery issues.

Incorrect Address / Failed Delivery

If a package is returned to us due to:

Incorrect address
Failed delivery attempt
Unclaimed package

The customer is responsible for:

Reshipping fees

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery at:

📧 eternayouthglow@gmail.com

Include:

Your order number
Clear photos of the damaged item and packaging

We will review and offer a replacement or solution if applicable.

International Shipping & Duties

For international orders:

Customers are responsible for customs duties, taxes, or import fees
These charges are determined by your local government and are not controlled by us