Have a question about your order, our products, or partnership opportunities? Send us a message and our team will get back to you.
Shipping
We currently ship within Canada.
Orders are typically processed within 1–3 business days. Delivery time may vary depending on destination, carrier, weather, and seasonal volume.
Once your order has shipped, you will receive a confirmation email with tracking information if available.
If you have questions about your order or shipping status, please contact us.
Return
Due to the nature of skincare and beauty products, we are unable to accept returns on opened or used items.
If your order arrives damaged, incorrect, or incomplete, please contact us within 7 days of delivery with your order number and photos of the issue.
We will review the case and provide a replacement, refund, or store credit where applicable.
Partner With ETERNA
Interested in carrying ETERNA? Please complete the form below. Our team will review your submission and contact you regarding wholesale pricing, product details, and partnership opportunities.
