Have a question about your order, our products, or partnership opportunities? Send us a message and our team will get back to you.
Shipping
Canada
Standard Shipping: $9.99 CAD
Free Shipping on orders over $150 CAD
United States
Tracked Shipping: $19.99 CAD
Free Shipping on orders over $180 CAD
Processing Time
Orders are processed within 1–3 business days.
Tracking
Tracking information will be emailed once your order has shipped.
Please note that delivery times may vary depending on the destination, carrier delays, weather conditions, and peak seasons.
Return
Due to the nature of skincare and beauty products, we are unable to accept returns on opened or used items.
If your order arrives damaged, incorrect, or incomplete, please contact us within 7 days of delivery with your order number and photos of the issue.
We will review the case and provide a replacement, refund, or store credit where applicable.
Partner With ETERNA
Interested in carrying ETERNA? Please complete the form below. Our team will review your submission and contact you regarding wholesale pricing, product details, and partnership opportunities.
Register Now
Join the ETERNA community and receive your exclusive 10% off code by email.
